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Terms and conditions of sale

The 15 Minute Guarantee applies to any service which is included within the cost of your room. Offer subject to the hotel's conditions and availability. See the sales conditions for the rate. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.

ibis hotels

Your 15 Minute Guarantee

Going above and beyond to guarantee you the perfect stay

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At ibis, we want you to have a great stay with us.

Our superhero staff work tirelessly to make your stay just how you want. If something goes wrong, we want to fix it for you.

If we can't resolve an issue in 15 minutes, the serviced concerned will be free, guaranteed.